Order processing

Orders are processed within 24 to 48 hours from Monday to Thursday, excluding holidays and subject to availability of stocks. In general, it will take 10 to 20 days to ship an item marked “Not available” or not in stock at the time of preparation of the order. 

All shipments are packaged carefully to ensure the protection of the content during transport. 

Delivery times begin when the order is received by the carrier. Conditions beyond our control (weather, strikes, customs, etc..) can cause additional delays, for which we can not be held liable.

  

Shipping

In Canada

Shipping made by Purolator with a delivery time depending on delivery method chosen by the customer, excluding Fridays, Saturdays, Sundays and public holidays.  

Shipping fees vary depending on method chosen, the destination address, as well as weight and dimensions of the package.  

No deliveries will be made in a Post Office Box

  

International

We ship our products worldwide. Shipping fees are charged to the client and the shipment is made by Purolator.  Upon receipt of the package, the customer must pay the customs duties, customs clearance charges and other sales taxes of the destination country (if applicable).   

 

Sales tax and custom duties

In Canada

When concluding your transaction, orders shipped in Canada include all applicable federal and provincial sales taxes depending on your province.

 

International

We do not charge Canadian sales taxes on orders shipped to destinations in the United States and other countries.     

Customs duties and taxes of your country may still apply when your order arrives at its destination.  If applicable, you may receive an invoice which you are responsible. For more information on customs policies of your country, please contact your local customs office.  

Académie Dolorès is not responsible for taxes and customs duties charged by your country.   

 

Unclaimed parcelss

Unclaimed parcels or parcels for which delivery could not be completed are returned to us by the carriers. We will contact you if this happens with your order.   

 

Shipping Error

If a product does not match your order as a result of an error by Académie Dolorès, you must notify us immediately at info@academiedolores.comand return items as soon as possible so that the order can be rectified. Return the item in its original packaging, along with a copy of the invoice and the return authorization number provided by our sales services. Académie Dolorès will then be responsible for all shipping costs (return and reshipping of the right product) as a result of the error.

  

Order modification and cancellation

Modification of an order

If you need to make changes to an order you just placed, please contact customer service by email at info@academiedolores.com, indicating your order number and the changes you wish to make. Please note that orders can be processed as soon as they are received. It may therefore be impossible to modify your initial order.

 

Cancellation of an order

If you need to cancel an order, please contact customer service by email at info@academiedolores.comspecifying your order number. Please note that orders can be processed as soon as they are received. It may not be possible to cancel the order if the package has already been delivered to the carrier.

  

Privacy Policy and Information Security

Your online shopping is secure at Académie Dolorès. 

Information concerning you, as well as that concerning your credit card, is sent in the form of an electronic message having been the subject of an encryption guaranteeing the confidentiality of the information contained therein. 

Consequently, this message cannot be intercepted, altered or decoded by an intermediary. 

Académie Dolorès meets the SSL secure transmission standards, which means that your transaction will always be routed securely. In addition, your payment is made directly with Bambora. 

Académie Dolorès does not store any computer data from any credit information transaction. This is why you must submit your credit card information with each new transaction.